Zenith Infotech is a Tech Recruitment firm with 27 years of presence locally, supporting placement of ICT Consultants to various government agencies and selected corporate clients of ours.
Currently, one of our clients are looking out for a few headcounts of L1 Operations Support on a 12 months contract to start with.
Job Scope :
· L1 Support Officer to provide initial support to end users and onboarding of new users.
· Understanding of IT systems and how to configure a no code platform.
· Ability to troubleshoot and resolve issues efficiently. This includes identifying root cause and implementing solutions while adhering to SLA.
· Work with users to resolve their tickets, documenting the incident and proving updates.
· Knowledgeable in ITIL Service Operation Framework. Power Bi
· Experience in performing application and system testing.
