Working hour: Monday-Friday 9 am to 6 pm and Saturday from 9 am to 1 pm
Salary: Open for negotiation (Basic + Incentive)
Job Responsibilities:
• Provide general customer support by managing customer service hotline
• Handling customer complaints.
• Answer customer questions.
• Documenting customer interactions.
• Escalate customer issues to Sales Account Manager (Post-Sales) if is existing customers.
• Receive customer service inquiries and direct to new sales opportunity to Sales Account Manager (Pre-Sales).
• Checking products or service availability.
• Keep and update records of customer interactions, process customer accounts and file documents and follow up to ensure all resolutions are completed.
• Ad-hoc tasks allocated by Director, Sales
