Job Role
Takes lead in providing administrative support and following up on the overdue accounts
Main Responsibilities
- Collecting funds for payments & review overdue payments
- Manage own portfolio of accounts and build good relationships
- Produce credit control reports & reminder letters
- To maintain dashboard and closely monitor fee increase cases.
- To manage phone calls/ letters/ emails from patients and/or families on overdue arrears and appeal related matters
- To work closely with internal departments and external partners on arrears management, including regular communication with allstakeholders
- To assist with internal and external audit checks.
- To prepare reports and statistics for ad-hoc and regular reporting
- Ensure clients make payment within agreed payment terms
- Ensure proper documentation are in place and keeping department’s essential documents (P&P, working manual, workflows etc) up-to-date.
- Maintain documentation standards in compliance with NKF Data Protection policy.
- Take the lead in reviewing, improving and refining administrative process/es where necessary and relevant.
- To assume other roles and responsibilities within the department as deem fit and necessary by the Management.
Qualifications
Degree or equivalent, administration and/or accounting related qualification
will be preferred
Experience
- At least 2 years of experience in credit control and collections
- Experience in making outward bound calls
Soft skills
- Strong knowledge and experience in Excel – master formulas, v lookup, pivot tables, analyse data etc
- Independent, self-motivated and a team player
- Positive mind set with a can-do attitude
- Able to work under pressure with minimum supervision
- Excellent communication and interpersonal skills to deal with partners and clients
- Keen to learn and able to deal to difficult clients
- Some experience in accounting will be beneficial
- Ability to organise own workload and meet timelines and targets
Note
- This is a contract role from Sept 2024 to Feb 2025
