JOB PURPOSE:
The Bartender is responsible for ensuring all guests receive an awesome beverage experience through the delivery of outstanding products & service, adhering to all established standards & procedures. Responsibilities include upholding a positive culture with genuine service, a vibrant personality, personal finesse, professionalism, and proactiveness toward achieving departmental goals.
ACCOUNTABILITIES:
- Ensure day-to-day smooth bar operations with the extended team for service at the restaurant, In-Room Dining, events etc ensuring highest quality standards.
- Ensure adherence and completion to daily tasks in a timely manner.
- Understand all tasks sufficiently to perform any duty assigned, consistently demonstrating high levels of guest service. Inspect the cleanliness & appearance of all presentations such as centerpieces, china, glass, & silver before use.
- Ensure the bar is ready for service for shifts and runs smoothly, proper sequence of service with highlights, providing guest appropriate recommendations, accurate order taking while noting & relaying any special requests or allergies to the relevant members.
- Present beverages of a high standard with adequate description & flair, checking for guest satisfaction with proactive engagement at opportune times.
- Communicate service needs to team members, ensure prompt follow up on all guest needs including having beverages and checks presented in an accurate & timely manner. Report any challenges, guest comments, relevant information to the manager on duty.
- All area’s in and around the bar including side stations, equipment must be maintained immaculately, & duties performed in a presentable manner, towards an excellent guest experience. Cleanliness of work areas to be maintained throughout the day, with deep cleaning conducted as necessary.
- Be proficient in all necessary knowledge including product & service. Suggestive selling to be practised sensibly towards a great guest experience.
- Conduct accurate stock counts & requisition, maintain storage areas with the team.
- Train, guide and monitor junior team members or part timers as necessary accordingly. 10. Follow all company, safety & hygiene policies and procedures; report all accidents, injuries and incidents to management. Practice responsible service of alcohol.
- Any other duties as assigned
KNOWLEDGE / QUALIFICATIONS:
- Minimum tertiary education with minimum 1 year experience in F&B service or 2 year degree from an accredited university in hospitality related major.
