Contract till 31 December 2024 (renewable)
Work Location Science Park Drive
Nationality Singaporeans Only
Working Hours Office hours
Interview Stages1 round via MS Teams
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Job Description
Scope of Work – IT Support Staff Services
- To provide technical support; answering support queries either onsite or via phone or the ticketing system.
- To maintain a high degree of customer service for all support queries and adhere to all service management principles.
- To perform incident first response checks and reporting for compromised systems.
- To perform monthly IT system audit checks and report on non-compliant systems.
- To perform proprietary hardware status and health checks. (HDDs, Tokens, SIMs.)
- To perform port binding and anti-virus patching for systems across multiple sites.
- To perform monthly systems health-checks and reporting. (Anti-virus, Symantec Endpoint Security and Malware alerts.)
- Setup Windows OS.
- To act on SOC/NOC alerts immediately and performs rectification according to SOP guidelines.
- Conducts team meetings to update members on best practices and continuing expectations
Requirements
- ITE / A-level / Diploma or IT-related field.
- Relevant 1st line / Helpdesk support experience.
- Basic understanding of PC hardware set-up and configuration.
- Excellent telephone manner and face to face communication skills.
- Technical knowledge of Microsoft based operating systems with an emphasis on Windows desktop technologies (Win 7 / Win 10 ) and Windows Server Administration.
- Working knowledge of Microsoft Office Suite, and McAfee/Symantec endpoint securities.
- Good follow-up skills on outstanding issues till closure
Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform you that only shortlisted candidates will be notified.
Gelangre Reyanelle Gelario | REG No : R1870995
PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
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