- Manages relationship of a defined number of CSI/ MNC and SC customers and prospects in a particular sector (serves as primary contact for the customers and coordinates the account e.g. with regards to Trade Lane involvement).
- Seeks and prospects for Strategic Customer targets to win new customers.
- Ensures that Key Account activities are aligned with global/regional sector strategy
- Focuses more on customer and sales relationship building through attending external customer meetings and internal meetings as necessary in order to support business development.
- Achieves stipulated sales target by maintaining a healthy pipeline, good contractual performance and proactive thinking.
- Ensures accuracy and proper maintenance of sales activity records through regular reporting and analysis of sales activities.
- Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
- Ensures successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level standards and to anticipate and/or prevent potential problems.
- Coordinates with CRMs on account planning, customer enquiries, business reviews, etc.
- Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues.
- Consults CRMs and Sector Heads on potential solutions and best practice.
- Gathers customer and market information to update Product and Trade Lane on current conditions.
Requirements:
- Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP, monthly performance reviews with customers
- Proven track record in developing and growing business with assigned portfolio of customers through RFQ, customised solutions selling
- Good understanding of sector trends in the freight forwarding industry
- Able to identify customer needs by gathering information and building long-term relationships through value creation
- Well developed communication and presentation skills
- Diploma/ degree with more than 5 years of relevant working experience in a MNC environment
Angela Teh Ling Wei (CEI No.R1104464)
Contact Number:67860100
Email Address:[email protected]
Recruit Express Pte Ltd / EA Licence No: 99C4599
We regret only shortlisted candidates will be contacted
