- Position : Customer Service Officer/Receptionist - FULL TRAINING PROVIDED
- Location : Ubi
- Working hours : 5 days work week, Monday to Friday 8:30am - 5:30pm
- Salary (commensurate with experience): Up to $3200 + Variable Bonus
- Duration : Permanent
- Industry : Electrical Appliance
Main Responsibilities:
- Provides professional customer support on call enquiries and walk-ins to promote our products
- Schedules services/ repairs for technicians on a daily basis.
- Ensures collection of service charges, monitors unpaid service billings and follow-up payments from customer
- Update records of services rendered to customer with aid of customer service system; prepares Quality Claims Report (QCR)
- Monitors the parts and products under QCR until replacement part is received
- Follow up with QA on any quality related issues during services.
- Safekeeping of Customer Service Department's files and records
- Up keeping of Showroom to ensure tidiness and cosy ambience at all times
- Recommend customer on products range, fees of service charges and company promotion offers.
- Maintained high service standards and achieving set KPI
Requirements:
- Candidate must possess Minimum NiTEC, HiTEC or Diploma holder in any field or equivalent.
- Minimum 1-2 years’ experience in customer service call center preferred
- Candidate without experience is welcome to apply as FULL TRAINING PROVIDED
- Able to work in a fast-paced environment with good computer skills
- Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications
Email to: [email protected] for more information.
Do visit www.facebook.com/search.personnel for more job listings.
***We do not charge our candidates any referral fee nor bind them with any contract.***
Lun Xin Yi
Executive Consultant (APAC)
EA No: 13C6684
Reg no.: R24121086
Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.
If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.
