The Retail Fashion Advisor is the customer service specialist of the store. You can take great care of our customers and are responsible to exceed their expectations by listening to their needs, answering questions about products and services, finding products that meet their needs, providing in depth product information about the goods they are interested in and achieving sales, delivering service and operations excellence.
You also engage in innovation and productivity initiatives for the store in order to drive seamless customer experience across channels and handle order fulfilment processes for customers in store. You will be operating in a fast-paced, diverse and customer-centric store environment.
As the first point-of-contact in store, you are the ambassador of the organisation, a highly motivated and service-oriented individual and communicates well and thrives in a team environment.
Requirements
· Retail experience
Functional Skills (Hard / Technical)
· Identification of, and follow up on customer concerns
· Ensure that service standards and importance of service recovery are adhered to
· Opening, operating and closing of shift procedures
· Ability to count money accurately without error
Performance (Soft / Core)
· Able to make customers feel at ease and comfortable
· 6-star service
