Analyst, Trade Operations (1 year Contract)
To provide quality end to end Service Delivery of Trade transactions in accordance to ENBD Group directives. Ensure compliance to Group policies and procedures, local regulatory requirements and guidelines, review of processes to ensure effective controls and efficiency is in place.
The unit works closely with ENBD Head office Information Technology (IT), Group Operations (GOPs) and business process outsourced service provider (Tanfeeth) to leverage on technology to support our banking services and operations.
Job Purpose
The contract resource is responsible for supporting the day-to-day activities such as managing all trade transactions, including but not limited to Trade loans, Letter of Credit issuance, import/export bills and other trade products. He/ She is also expected to assist the team in ensuring operational activities for the unit are completed during key phases of the Core Banking upgrade project (eg. Training, Testing, Pre-go-live Support and Sanity test).
The job holder is also required to ensure compliance with Internal and External policies and procedures as stipulated in local and applicable international regulatory requirements. He / She will also be required to participate in initiatives, business projects, systems change implementations and new products developments and participate in any regulatory projects/initiatives by MAS and/or ABS
Job Content
The main duties and responsibilities are:
Business Strategy & Performance
- Support the end-to-end delivery of Trade processing to customers under the hub/spoke model
- Monitor/Control all transactions received by the branch and ensure smooth delivery and achieve Branch’s performance and contribute to achieving business goals.
- Work with relevant stakeholders on delivery of business performance for the branch
- Ensure adherence to service level and quality standards.
Operations & Control
- Ensure Trade Operations procedures are being followed and deviation escalated.
- Ensure all policies related to Trade Ops are followed and any deviation is escalated.
- Monitor and managed daily end to end delivery of services meets SLA and customers experience are not compromised.
- Ensure appropriate controls via timely updates on reconciliations through support and ongoing engagement levels with Finance and relevant business/ support units i.e. Tanfeeth, International etc.
- Regular process review to eliminate unproductive processes.
- Track and ensure system & process issues are resolved and control gaps are addressed.
IT related project
- Perform UAT/sanity testing for new system/System enhancement.
- Liaise with HO IT project team /vendor on testing result.
- Ensure system data accuracy after migration.
Operational Risk
- Manage and escalate errors in processing, system errors. Work with relevant parties to resolve issues.
- Regular process review to eliminate erroneous steps or processes.
- Review errors resulting in operational losses and revise processes to address any risks or control issues
- Support Business Continuity is robust and carried out as per Business Impact Analysis (BIA).
Job Requirements
Job Knowledge
- Good knowledge of trade finance products, including LC, BG/SBLC, DP/DA and Open Account financing.
Skills
Technical & Professional
- Ability to check test results and report any adverse findings independently.
- Follow up for resolutions until the outcome is satisfactory.
Behavioural Competencies
- Independent and pro-active.
- Self-motivated and hard working
- Keen eyes to details.
- Excellent interpersonal skill
Prior work experience required
- Min 2-3 yrs experience in Trade Finance Operations.
- Experience in conducting UAT/Sanity testing.
Education and/or professional qualification
- Diploma / Degree (preferred)
