To oversee, drive and be accountable for the successful implementation of the Group retail strategy at the boutique level. To achieve the boutique set objectives and to lead the team to great performance.
Sales and Boutique Operations
· Ensure a consistent global vision and unified concept in the boutique
· Be responsible for a perfect up keeping of the boutique at all times, ensure tidiness and presentability to merchandise and displays.
· Manage operations, be accountable for results, drive priorities and continuous improvement.
Customer Experience and Service & Business Development
· Ensure optimal customer experience in the boutique for new sales, customer service (repairs), and all visitor.
· Provide reliable, accurate and first class customer service.
· Monitoring and improving the customer experience to create loyalty to our brand and generate growth.
People Leader
· Recruit, develop, engage and retain the right sales and customer service staff to ensure the boutique has the talent best suited for today’s and tomorrow’s success.
- Minimum 10 years of luxury retail/hospitality experience
- Excellent collaboration and communication skills
- Team management & development skills
