Job Purpose
The Supervisor will work closely with the Restaurant Manager to ensure all operations are in line
with company procedures, supervise team members, ensure quality and hygiene standards are met.
Principal Accountabilities
1 Keeps the Restaurant Manager up to date with relevant issues in the restaurant and gets their
input and advice where necessary
2 Provide exceptional guest service, thereby setting the standard for all employees
3 Coaching and training of staff, in order to improve performance and to achieve the department’s
objectives and targets
4 Discipline team members through ongoing feedback and the establishment of performance
expectations
5 Conduct the closing and opening procedures consistently and thoroughly
6 Assigns tasks and responsibilities to subordinates and validate their job descriptions
7 Observes compliance with the company’s policies and procedures, as well as, governmental laws
and regulations
8 Daily check up on the smooth performance of all restaurant machinery and equipment
9 Ensures the proper practices are being adopted in the restaurant from Food safety, food &
equipment sanitation, and personal hygiene in all restaurant internal and external areas
10 Performs other duties pertinent to this job as assigned.
Communication & Working Relationships
1. Interacts with customers and shows willingness to serve them with a pleasant attitude
2. Communicate professionally with the supervisor in charge
Knowledge, Skills, and Experience
1 Minimum 3 years of experience in similar positions in a high-volume, fine dining restaurant
2 Good in English
3 Good communications and interpersonal skills
4 Customer oriented with a positive attitude and smiling face
5 Cooperative and self-giving team player
6 Ability and willingness to perform under stress
7 Positive and high energy level
Physical Requirements of the job
The job of the Supervisor may require:
1 Physical handling of products such as handling trays
2 Covering different shifts and working during public holidays
3 Stressful conditions
4 Standing for long hours
