Job Responsibilities
- Call Customer to demand for total outstanding balance (Provide information of payment amount and due date to minimize risk exposure)
- Negotiate with customer on repayment programs if they are unable to fulfill payment obligation (Risk Mitigation programs)
- Review for legal proceedings (Originating Claim, Statutory Demand etc) to demand for outstanding balance
- Attending to customer’s account enquiries and rendering prompt services on their request
- Follow up with customer via various communication tools (E.g telephone, SMS, Letters, etc)
- Update conversation with customer in collection system
- Working together with supervisors in solving irregular cases
Job Requirements
• Making calls in the range of 200 to 250 daily
• Meeting and exceeding KPI set by management
• Assist in Ad-Hoc restructuring projects (Eg. Post moratorium exercises, payment extension/deferment programs etc)
Attributes/Personality Traits Required:
• Customer Focus
• Good Team Player & Result Driven
• Has integrity in her/his area of work
• Independent, Responsible & Committed
• Able to multi task and work on demand
Skills/Technical Ability Required:
• Knowledge in Microsoft Words, Excel & Powerpoint
• Good Interpersonal and Communication Skills
• Good Analytical Skills
• Good Negotiation Skills
• Good Writing Skills
