Job Scope
- Attend to walk-in customers
- Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)
- Assist in customers’ enquiries and ensure the service delivery standards are met in achieving total customer satisfaction
- Prospect and introduce customers to the Bank’s products and services
- Educate and migrate customers towards our digital platform
- Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback/escalation/complaint
Job Qualifications
- Minimum Diploma in any discipline
- 1 - 2 years of experience in customer service-related roles
- Ability to face customers in banking branch setting
- Tech-savvy and willing to be trained
- Ability to understand issues and appropriately escalate to Management in a timely fashion
- Ensure compliance with all regulatory requirements
- Contributes to self and team effort by accomplishing related results
- Work Shift: Mon - Fri (Bank office hours)/Sat (AM half day)
We respect your privacy and all communication will be treated with confidentiality. If you wish to know more about this position or explore other roles, please prepare your updated profile and get in touch with [email protected] | Personnel Reg No.: R1105160 | EA License: 02C3423
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