We are looking for a dedicated Senior Sales support Executive to support our Sales Managers with local and export documentation, delivery arrangements, and customer service.
Key Responsibilities
- Support Sales Managers with local and export documentation and delivery arrangements.
- Handle local and export sales inquiries.
- Generate sales orders, delivery orders, and invoices.
- Acknowledge customer purchase orders and coordinate delivery of goods.
- Process phone sales orders from local and export customers.
- Coordinate with the Production Manager on product availability and delivery dates.
- Ensure timely and accurate fulfillment of orders.
- Prepare local and export delivery documentation.
- Update sales order records.
Customer Management:
- Handle sample requests from customers.
- Participate in internal meetings with various departments (shipping, accounts, sales).
- Manage customer accounts and maintain strong relationships.
- Accompany Sales Managers on visits to mines, smelters, and ports.
- Arrange and conduct customer visits within the country.
- Resolve queries related to shipping, accounts, mines, and customers.
- Address product complaints with the mine/smelter.
- Coordinate activities with China, South Africa, Korea, the UK, and Japan.
- Schedule meetings and arrange travel itineraries.
Contract and Operational Management:
- Analyze and review contract clauses for compliance.
- Assist in issuing and returning contracts and amendments.
- Verify contracts from the Sales agent before sending to regions/customers.
- Participate in workflow process improvements.
- Capture and analyze data related to pricing, production, quality, collections, shipments, and publications.
- Draft, update, and refine Standard Operating Procedures (SOPs).
- Maintain clear communication on logistics with customers and our South African team.
- Update monthly Revenue Commitments, tracking Provisional vs. Final Prices.
- Track annual commodity sales by region and grade.
- Draft and send price offers based on the South African mandate.
- Engage in pricing discussions with Sales Teams in Singapore and South Africa.
Qualifications and Skills:
- A degree or diploma in Business Administration, Sales, or a related field.
- Experience in export documentation and coordination.
- Proficiency in ERP systems and Microsoft Office.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Keen attention to detail and problem-solving skills.
- Ability to work independently and as part of a team.
- Knowledge of international trade regulations is a plus.
If you’re ready to join a dynamic startup team, we’d love to hear from you!
Submit your resume in MS Word format to [email protected]
EA Licence No 18C9228 | Registration No. R1108261 (Tan Li Tze)
Please note that only shortlisted candidates will be notified.
