- Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time;
- Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time;
- Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
- Provide excellent customer service experience;
- Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
- Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
- Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
- Highlight any potential concerns/risks and proactively shares best risk management practices; and
- Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre;
- May be rotated amongst the different Service Centres;
- Manage ad-hoc assignments/tasks delegated by the Section Head, when required.\
Job Requirements
- Min Diploma/ Degree in any course
- Experience in customer service will be highly advantageous
- Able to commence work within short notice
We regret that only shortlisted candidates will be contacted
Interested candidates please send your resume to [email protected]
Consultant: Tan Ming Hui, Michelle Magdelene (R21101623)
Recruit Express Pte Ltd (99C4599)
