The main responsibilities and tasks of this position are listed as, but not limited to the following:
- To ensure compliance with standard of service, operating procedures, and health/ safety regulations
- Extend warm greetings to guests upon arrival and usher them to allocated seats.
- Ensure that mis-en place/side station is all properly set-up before the shift commences.
- Attend daily briefing and ensure all job assignments are duly carried out.
- Greet and bid farewell to guests in a professional and warm manner.
- Carry out suggestive selling.
- Assist cashier in preparing and presenting bills.
- Assign responsibilities to team members and help during busy periods.
- Supervise and train team members to ensure high service standards are maintained.
- Assist Superior to enforce all pre-check and check control procedures.
- Monitor the quality and quantity of all food and beverage items served and provide feedback to culinary team.
- Routine inspection of all outlet equipment to assure all are in proper working condition and prepare a list of equipment in need of repair and maintenance.
- Take ownership of a guest complaint/problem until it is resolved, or it has been addressed by the appropriate manager or employee.
- Develop a relationship with all guests to build repeated clientele internally and externally.
- Ensure the front and back areas meet standard for cleanliness, proper set up, sufficient supplies and equipment (HACCP)
- Ensure colleague is effective and well trained and deviation from service procedure is corrected through on the job training.
- Ensure that established control procedures, liquors’ law and regulations are followed.
- Monitor volume of business and related labor requirement forecast and control.
- To perform any other duties that may be assigned by the Management.
