AVP, Senior Application Support Engineer - Digital Platform (Permanent)
Responsibilities
- Perform production application support task for Digital Platform systems for APAC region: Responsible for production system integrity and production system readiness of systems under the Digital Platform System team.
- Perform L2 support and troubleshooting for production incidents and critical system interface through Workflow and Automation systems.
- Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis.
- Support the IT Planner in meeting project objective and perform production transition for new system launch and system change request.
- Propose improvement for systems based on identified process gaps; Identify and propose suitable processes for automation and implementation.
- Standardize processes through developing implementation, integration, and documentation in accordance to set standards.
- Lead and coordinate projects (project support and change request).
Provide analytical support and execute requirement analysis to support system enhancement, fixes, and emergency application changes deployment. - Highlight and escalates risk issues to relevant parties in a timely manner.
- Participate in system restoration for Disaster Recovery exercises; Coordinate regular meetings for issues resolution with developers; Perform other duties as and when assigned.
Requirements:
- Diploma / Degree in Computer Science or Information Technology with min. 4 years of work experience in the Application or System Support function, preferably in a bank or financial institution.
- Possess hands-on experience in supporting Workflow and Automation systems.
- Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users.
- Possess functional knowledge of Digitalization systems (such as Customer on boarding, Funding Charges, Data Management).
- Possess technical knowledge on Application hosted in both Windows and LINUX, able to perform database query (SQL Server, ORACLE) and handling application services under Windows Services and LINUX application services.
- Possess good understanding and competency in scripting (such as DOS, UNIX or VBA).
Additional info
- Company industry: IT Solution under Japanese Bank
- Location: Expo
GMP Recruitment Services (S) Pte Ltd | EA Licence : 09C3051 | VO UYEN AI LINH | Registration No: R 22109232
