· Managed project lifecycle from BOM creation in SAP B1 to overseeing commissioning and handling after sales enquiries.
· Provide technical field assistance, in maintenance, installation, operation, and start-up for all CPM equipment; prepare customer field report after each trip.
· Assist customers service and the sales team, providing technical and process information for after-market sales.
· Coordinate customer service and purchasing department for after-market sales and delivery.
· Regular visits the prospects, customers, and agents to provide technical advice and generate sales opportunities.
· Maintain and analyses records of opportunities, quotes and contacts and knowing how to act on them.
· Engineering design & improvement of current parts
· Perform equipment assembly related task (quality check on incoming items, urgent assemblies, electrical I/O and PLC)
· Perform other related duties as assigned
QUALIFICATION AND SKILLS
· Bachelor’s degree in engineering (Mechanical Engineering preferred), or equivalent 5 years relevant working experience
· Ability to travel as needed. up to 30-50% possible.
· Customer service, sales support, or project management experience a plus
· Experience with ERP systems (SAP Business One is preferred), Excel, CAD (AutoCAD & Inventor is preferred)
