up to 6k
6 months
Raffles Place Area
Job Responsibilities: Demonstrate collaboration and influencing skills to embed customer centricity across key functions within MLS; optimize existing NPS operations, governance and reporting while driving continuous improvement for rNPS and tNPS for all episodes; champion a data-driven approach to influence business decisions by correlating customer and distributor experience data to other internal data to create actionable insights; collaborate on key digitization initiatives to create alignment across teams to deliver on an enhanced omnichannel customer experience; support customer / distributor immersion activities to achieve best business outcome and track delivery of ROI; stay current with industry trends and local regulatory requirements affecting customer lifecycles and make necessary improvements to customer journey to maintain a competitive edge
How to Apply:
send your resume to: [email protected] or Telegram me @jocelynchan
Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820
