JOB PURPOSE:
The shift manager leads a team of warehouse assistants to ensure the efficient and safe operations of APDC during the designated shift, including overseeing daily operations and maintaining a safe and productive work environment.
PRINCIPAL ACCOUNTABILITIES:
Ensure section and department KPIs and objectives are achieved, with full compliance with safety standards, quality systems and best practices.
JOB CONTENT:
- To be the primary lead on all activities within the department in relation to the productivity and effectiveness of our processes.
- To ensure knowledge of the systems/processes is up to date in order that effective advice is given on work-related issues at all times.
- Identify weak links which interrupt the smooth throughput of work in the department and liaise with the Operations Manager to identify more effective work methods.
- Identify areas of process improvement throughout the department and establish ways of updating no-efficient work practices.
- Make time to listen to team members and feed any problems through the proper channels.
- Be the driving force and motivate the teams, ensuring productive working and social relationships are developed and maintained.
- Ensure staff levels are adequately maintained, including holiday cover and leavers – this will coincide with ensuring all staff are cross-trained accordingly and have the ability to multi-task.
- To actively participate in any other area of APDC which requires supervision in order to ensure quality targets and productivity levels are continually achieved.
- Additional projects or assignments may be included as determined by management.
RECOMMENDED CREDENTIALS:
Certificate/Diploma in supply chain/warehouse supervision/management and above
EXPERIENCES
Minimum 3 years experience in a managerial role with experience in the quality management system
COMPETENCIES
- Proactive and capable of making informed decisions under pressure
- Familiar with inventory and order management systems and tools
- Strong leadership, communication, and people management skills
- Problem-solving and decision-making abilities
- Analytical mindset to improve processes and efficiencies
- Commitment to maintaining high standards of safety and quality
- Good conflict resolution skills
- Ability to adapt to changing priorities and manage time effectively
- Proficiency in MS Office and WMS
PERSONALITY TRAITS
- Team leadership/daily management skills
- Attention to detail
- Oral and written reasoning
- Hands on personality
- Building relationships