Asset management services including hardware services
Desk-side support services
VVIP Services
Technical Support services including “eyes and hands”;
3rd party vendor support services; and
Extended support where requested by Client
Maintain the Assets database;
Maintain the accuracy of the inventory and good quality of data and work with other Suppliers to correct the error with agreed time frame defined in client Procedure;
Maintain the user and assets relationships information, fix the incompliance within the requested time frame defined in client Procedure;
Receipt of goods from and provide support of any Third Party companies like hardware suppliers;
Perform wall to wall check every 6 months, or with client agreement, but at least once per year;
Report the data quality of the Assets regularly;
Report the evolution thereof;
Manage PC Disposal with 3rd parties assigned by client to minimize the financial risk for client; and
Report any lost/stolen Asset
Manage PC ordering forecast for the country
Place the appropriate orders based on the hardware refresh calendar;
Monitor the orders and deliveries;
Manage the stock to minimize costs;
Receive and deliver Assets; and
Follow client´s internal procedures.
Maintain end user support knowledgebase;
Supplier need to generate/update the documents to reflect the technical details in daily operation for future support and make sure knowledge retained in the whole team instead of individuals. The documentation need to follow client knowledge management standards or as per any validated client guideline.
Be On Site to keep intimacy with end user, approach to user as needed and to properly share the detected user needs or issues with client.
Software used in client environment
Network (for Servers, PC, printers, video conference…)
Mobile and phone (IOS, Android, VoIP and PABX etc.)
Server Room Management
Other IT Devices used in client environment like Printer, Terminal PC, tablets etc.
Third party vendor support
Escort 3rd party people when perform services;
Pass through to designated 3rd party suppliers and coordination between 3rd parties and client (including users and IT team);
Validate and acknowledge the services performed by 3rdparties.
Report incompliance and issues identified from the services to client IT
Extended support
Logistic activities (storage and dispatching across client Sites);
Disaster Recovery Plan support;
Process PC support in the client plants;
Network extended support like for Factory LAN and mobile wifi in HQ etc.
Datacenter support
To support DC located in Singapore
Maintain rack layout and cabling information
Maintain physical devices hardware inventory list, including but not limited to Model, Serial Number, Power Cable Type etc. Support DAP/NET on asset management.
Provide escort services when other suppliers need to access client racks.
Assist in disposal / data removal procedure.
As eyes and hands if required from the DAP, EUX and NET.
Non Recurring Services
Special services like supporting events, sales force annual meetings, etc.
Special Support for projects which cannot be addressed by BAU activities; and
Any temporary assignments or reasonable requests from client.
Requirement
Minimum 2 years experience in relevant field
Process minimum ITE/ Diploma in IT/ Computer science or relevant certification
Strong in microsoft software application
strong understanding of user desktop administration
Independent and with good work attitude
Good interpersonal skills / Business Ethics
