• Daily scheduling of Room Attendants (RA) and Runner’s assignment.
• Supervise, train and check the overall work of RA and public area cleaners
• Inspect guestrooms and public areas to ensure compliance with cleanliness, maintenance and setup standards as well as to verify status.
• Follow up on the work performance and assignments of RA.
• Inspect rooms daily, including checkout, vacant, make up, long stay and Vacant Pickup.
• Inspect VIP rooms prior to guest’s arrival.
• Report maintenance deficiencies that require immediate attention and follow up on their status.
• Handle all guest requests items that come through the Job codes and walkie.
• Ensure that Policy of breaking “Privacy “ is handled seamlessly.
• Maintain Housekeeping supplies at par levels.
• Assist the Executive Housekeeper with Housekeeping stock-take.
• Organise linen stock-takes and collate information.
• Check cleaning standards in rooms are up to Quality Standards.
• Ensure safety of keys and communication devices are accountable for at end of shift.
• Conduct formal performance appraisals of all staff in Housekeeping department.
• Counsel and discipline subordinates in matters relating to misconduct, decided on appropriate disciplinary action.
• Ensure compliance with legislated heath and safety requirements within the workplace.
• Comply with all Corporate and Hotel Standards and Procedures.
• Take ownership and handles guests’ complaints pertaining to guest’s comfort and housekeeping duties.
