JOB DESCRIPTION
You will be part of the Managed Services team. Your responsibilities include technical administration, maintenance and troubleshooting. You are expected to work with our client to ensure IT Support Services are delivered based on agreed service level definition, much to the satisfaction of both customers & company. Managing customer’s expectation is part of your job scope, which required of you to work closely with external & internal project team members. You are expected to be a fast learner, to acquire technical implementation skill as and when needed due to business requirements. You need to have a strong analytical and problem-solving skill, so as to excel in supporting our customers.
KEY RESPONSIBILITIES
• Shall perform the following administration activities for storage and automate them to the extent possible:
• Storage Area Network
• Provide Installation, administration and maintenance support for Storage Area Network and Enterprise Backup.
• Health check and monitoring of the storage devices.
• Integrate the storage solution’s hardware and software into the customer’s operating environment and ensure full interoperability.
• Regularly update the firmware.
• Ensure comprehensive documentation of the storage solution is in place.
• Prepare test plan in consultation with the customer to ensure the solution can function fully.
• Enterprise Backup Administration and management of Symantec or Commvault backup environment.
• Backup job configuration and scheduling.
• Backup server performance tuning.
• Troubleshoot any backup related.
• Capacity planning for tape libraries and backup servers.
• Perform Disaster Recovery (DR) for all the critical systems and ensure successful rebuild of Production or DR servers after each DR should the need arise.
• Identify potential changes and system improvements for consideration and implementation (continuous improvements)
• Create, maintain and distribute reports of progress to Technical Operations Manager.
• Any other ad-hoc tasks assigned.
JOB REQUIREMENTS
• Minimum requirements the resource(s) personnel assigned must be a certified Storage (SAN) and/or Backup Administrator in administration and troubleshooting, in a 24×7 enterprise setting (inclusive of manual discovery or post actions from automatic alerts).
• He/she is/are expected to cover level 1 and level 2 storage related problems and must be an experienced administrator in the following technologies:
• Good knowledge of EMC, Hitachi, and Huawei storage systems
• At least 5 years of relevant working experience in infrastructure support is required for this position.
Soft Skills:
- Self-driven and must be effective in working both independently and in a team setting, with minimum supervision.
- Good problem solving and logic skills
- Good communication skills (verbal and written) in English
- Excellent customer management skills
Qualifications:
- Diploma or Bachelor degree in Computer Science, Engineering, Information Technology
or related discipline from a recognized institution.
- Information Technology Infrastructure Library (ITIL) foundation certification
Successful candidate will be stationed at either RWS Sentosa or Genting Centre.
**We regret to inform that only shortlisted candidates will be notified. Personal data collected will be used for recruitment purposes**
