Job Description & Requirements
SCOPE
The incumbent is responsible to produce an outstanding guest experience by managing a service team in cooperation with the culinary team. The Assistant Banquet Manager provides a courteous, professional and efficient service in accordance with the outlet, hotel and Kempinski standards, driving sales and maximizes profit.
OVERALL OBJECTIVES
- Assist in leading the banquet team efficiently in costs and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.
- Supervise the team members on shift. Ensuring that they are well groomed and properly attired to ensure strict adherence to Hotel's standards of quality service
- Build close working relationship and effective communications with culinary team and other departments
- Directly oversee the actual set-up and services of contracted functions by giving specific information to servers, by coordinating the timings of event and to ensure success of each function
- Requisite in advance for casual labour to ensure consistency of service
- Assist in checking all function rooms daily to ensure that light, air-con, carpets and fixtures are in good and proper working conditions
- Follow food and beverage safety and hygiene policies and procedures.
- Lead the service and act as a role model to the team.
- Ensure a flawless service to the highest standards and as required by the department and the hotel.
- Other ad-hoc duties
REQUIREMENTS
- Warm, pleasant, friendly and confident, with good interpersonal skills.
- Possess good command of English.
- Minimum 2 years’ experience in a similar capacity.
- Diploma in Hospitality or F&B Service.
- Positive attitude and team player with ability to work independently, thrive under pressure in challenging circumstances and come up with proactive, rational solutions.
- Ability to establish and retain effective working relationships with hotel staff and clients/vendors.
- Familiar with HACCP requirements.
- Knowledge of Health and Safety rules and procedures.
