The role will be responsible in key areas which are project management, IT Support management and vendor management.
Responsibilities:
Project Management
- Execute end-to-end process for assigned projects.
- Develop plans based on business priorities together with local and global stakeholders.
- Estimate budget and get approval for procurement.
- Proceed necessary procurement to realize the project.
- Coordinate necessary vendors and suppliers.
- Adjust and execute change request.
IT Support Management (ITSM)
- Ensure IT infrastructure and equipment run at optimum performance from the customer or user point of view at the store, warehouse, and HQ.
- Plan and prepare preventive maintenance.
- Manage IT equipment inventory, its status and life cycle.
- Provide technical support and resolution for team projects and incidents at the store, warehouse, and HQ.
- Take necessary action to prevent happening the similar incidents.
Vendor Management
- Choose new vendor based on the requirement of the business and make sure to comply company policy.
- Proceed appropriate onboarding of the new vendor and procurement.
- Plan necessary budget and manage the procurement within the budget.
- Manage vendors’ quality, cost, delivery schedule and contracts.
- Constantly seek better deal with the vendor and possible new partner.
E-Commerce Operation and Enhancement Management (Future Opportunity)
- Manage daily incidents and inquiries and resolve them with global IT teams, local business teams, and vendors.
- Prepare infrastructure and arrange necessary tasks before the important sales events.
- To stand by on the sales event or system release to monitor the system and conduct necessary tests if required.
- Manage change/enhancement requests from end to end.
Others
- Provision of sanity check for the technical execution of projects, analysis of business challenges, internal and external stakeholder management, and any other ad-hoc requests as and when required.
Requirements:
- Minimum 3 years of progressively increasing responsibility in the IT system department at a consulting firm, systems integrator, or business company with any of the experiences below:
> business transformation or business process design
> system design, operation, or development
- Degree in Computer Science, IT or related disciplines or equivalent
- ITIL is a plus
- Excellent written and oral communications skills with customer oriented in mind
- Familiarity with iOS and Windows OS
- Microsoft Office skills or G suite (basic)
- Ability to troubleshoot and resolve basic hardware, software and network issue
