Responsibilities
• Ensuring that all IT assets that are in the work environment regardless of software or hardware and if they are on prem or in the cloud are discovered, inventoried and accurate.
• Work with different teams to ensure that you have the right access to the environment to discover all IT assets.
• Perform daily and long-term operational and strategic management of hardware and software
• Ensuring quality control throughout the lifecycle of discovering all company IT assets by developing and implementing appropriate procedures to track and manage them.
• Duties involve managing and maintaining databases and records of information of discovered IT assets
• Provide KPI/Metric information and standardized reporting on a scheduled basis together with unscheduled reporting demanded by management
• Manage inventory of CIs and assets, including dependencies and attributes), making sure that modifications, withdrawals, and additions of existing ones are correctly recorded
• Design processes relating to software and hardware asset management, execute and enhance them
• Ensure process efficiency by implementing the key performance indicators; suggest improvements to the process continuously
• Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management
Requirements
• Degree in IT / Computer Science with 2 years or more ITSM tool experience, as well as ServiceNow experience
• Strong knowledge of IT software and hardware as well as five or more years’ experience working as an IT asset analyst
• Five years or more experience managing staff
• Strong knowledge and two years plus experience working with a CMDB and the specific business services that it supports
• Proven ability and experience in executing strategic asset management processes successfully
• Profound knowledge of licensing agreements involving software
• Strong knowledge of IT Service Management processes, as well as experience with Discovery tool
• Possess Bachelor’s degree in information technology, computer science, or business administration, or in other related field
• Strong ability to carry out assigned tasks independently with little supervision
• Excellent at performing multiple tasks at the same time without erring
• Excellent communication and interpersonal skills
• Possess IAITAM Certification, such as CHAMP, CSAM, and CITAM.
Licence No: 12C6060
