Job Descriptions
- Supervise, coach and ensure smooth daily operation of the Front Office operation
- Be proactive in thinking, to be able to react fast to problems, and to make sound management decisions
- Ensure that all VIP arrival rooms are checked and the amenities in the room prior the guest’s arrival
- Welcome and bid farewell to all VIP guest
- Well informed of hotel facilities and activities and be able to answer all inquiries
- Develop and maintain close business contact with house guests and to provide personalised service whenever possible
- Ensure that the lobby and the public areas are kept clean and maintained at all times
- Develop and maintain close liaison with all supporting departments and personnel through good inter- departmental/inter-personal relationship
- Compose incident reports relating to guest feedback and forward copies to various executive/department heads concerned
- Respond to emergency calls, fire alarm, power failure, computer and medical attention and co-ordinate with respective Departments and contacts
- Authorise the acceptance of traveller cheques, cash advance, rebates, paid out, refunds base on the established procedures, in the absence of the Director of Front Office/Assistant Front Office Manager
- Ensure that manual key, guest card key, and guest room security procedures are followed
Job Requirements
- Cordial and warm, enjoy interacting and engaging with guests.
- Guest centric oriented
- Competent in oral and written communication in English. Effectively multilingual would be an added advantage.
- Attention to details
- Planning and organizational ability
- Must be able to work well under stressful situations and handle challenges in a professional manner
- Willing to work on shift rotation including overnight shifts
