Duties and Responsibilities:
Administrative support: Assisting brokers with administrative tasks such as preparing and processing insurance applications, policy documents, endorsements, and renewals. Ensuring accurate and timely completion of paperwork and maintaining proper documentation.
Data entry and management: Inputting and maintaining client and policy information in the brokerage's database or management system. Ensuring data accuracy and integrity for efficient record-keeping and reporting.
Client communication: Assisting with client communication by responding to inquiries, providing policy information, and addressing basic client requests. Liaising with clients to collect necessary information and documentation for insurance placements and policy changes.
Policy administration: Supporting brokers in policy administration tasks, including policy issuance, endorsements, renewals, cancellations and processing invoices. Coordinating with insurance carriers and clients to ensure accurate and timely processing of policy documents and maintaining proper documentation.
Claims support: Assisting brokers in claims management by gathering necessary information, submitting claim forms, and following up on claim status. Liaising with insurance carriers and clients to facilitate the claims process.
Market research and analysis: Conducting research on insurance carriers, products, and market trends to support brokers in identifying suitable insurance options for clients. Compiling and organizing market data for analysis and reporting purposes.
Documentation and compliance: Ensuring compliance with industry regulations and internal policies by maintaining proper documentation and adhering to established procedures. Assisting with compliance-related tasks, such as Know Your Client KYC review.
Operational support: Assisting with various operational tasks within the team, such as coordinating meetings, managing calendars, organizing files, and handling general office administration.
Technology and systems support: Assisting with the utilization and maintenance of technology platforms and systems used by the brokerage, such as insurance management software, databases, and communication tools. Troubleshooting basic technical issues and providing user support.
Continuous learning and professional development: Staying updated on insurance industry practices, products, and processes through ongoing education and training. Seeking opportunities to enhance knowledge and skills related to insurance broking support
Requirements:
· 1-2 years of industry experience preferred
· Excellent written and verbal communication skills
· Good working knowledge of Microsoft Office application
- Highly motivated with good interpersonal skills
· Team player
· Fresh graduates are welcome (degree in any discipline)
