COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. 156 rooms and suites are spread over 11 floors of COMO Orchard with an exclusive rooftop pool bar. Guests also enjoy preferred access to Cedric Grolet’s renowned patisserie, Michelin-starred Korean steakhouse COTE and COMO Cuisine as well Shambhala’s urban wellness space and a multi-label fashion retail space by Club 21.
Responsible for the overall direction and operations housekeeping functions for COMO Metropolitan Singapore ensuring that all property and company standards are implemented, followed and improved where necessary.
Tasks/Responsibilities:
- Be knowledgeable about the facilities, operating hours and services provided in COMO Metropolitan Singapore.
- Monitor and maintain standards in the rooms, public areas and linen/uniform room and laundry as per Leading Quality Assurance and COMO Hotels and Resorts guidelines.
- Be knowledgeable and follow all Fire, Health & Safety, Hygiene Regulations, Security and Medical Emergency procedures. Follow and enforce the set Rules and Regulations to your team members.
- Monitors daily operational issues of the Housekeeping Department.
- Check all vacant guest accommodation prior to the arrival of incoming guests.
- Prepare room history program detailing dates for maintenance/cleaning guest rooms, specific room items, spring-cleaning programs, etc.
- Monitor climatic changes to ensure seasonal problems such as mould, insects etc. are kept under control through preventative action.
- Conduct daily walk through of all public areas to ensure standards of cleanliness are being achieved.
- Maintain all housekeeping and laundry equipment to manufacturer’s standards, ensuring maintenance requests are placed promptly when breakdowns occur and preventative maintenance plans are in place for all such equipment.
- Reporting any maintenance requirements for guest accommodation and public areas to the Chief Engineer and monitoring of these requests to ensure timely follow through.
- Ensure all areas of the hotel are clean: All bedrooms, public areas and back of house areas are kept perfectly clean. All bedrooms and guest areas are checked for cleanliness daily. All areas of cleaning contracted out (e.g. garbage clearing) is checked on a regular basis.
- Ensure laundry operations operate to standards. All guest linen are correctly folded and no damage from laundering. All linen is used in rotation to limit damage through wear and tear.
- Ensure guest laundry and is handled to correct standards. Discrepancies in counts and/or returns are followed up. Collection and delivery of guest laundry and runs to schedule.
- Record and report all losses or damages in guest room and public areas
- Manage the guest ‘lost property’ items.
- Assist Executive Housekeeper in ensuring linen expense and other costs are in line and been properly monitor.
- Attend daily meetings in absence of Department Head.
