Order Fulfillment Specialist
12 month contract
Work Your Magic with us!
Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.
Main Responsibilities
- Coordinate and execute customer service activities include order management, customer communication, manage customer complaints.
- To ensure that customer inquiries/ concerns are well managed and communicated in a professional manner.
- Communicating effectively with different functional teams in the business and support functions including Sales, Sales Support, Supply Chain, Quality and Market Management.
- Managing customer service activities through the SAP system, or other required applications and practices in the business.
- Managing special handling tasks for electronic customers including consignment activities, blanket purchase order management, customer website transactions, data bundle activities, forecasts and replenishment orders, stock reconciliation and other special requests for the business.
- Run reports periodically for clean desk policy focus, such as open order, billing blocks, ATP escalation, etc.
- Proactively reach out to customers on open orders which are due and push for deliveries & update customers on orders & delivery status.
- Submit debit and credit memos request as required and liaise with billing team.
- Manage accurate pricing in the sales orders and ensure pricing complies to business rules and SOX rules.
- Manage and coordinate customer returns such as full container, empty container, refurbishing container, customer owned containers.
- Manage automated data bundles for custom certificate of analysis.
- Generate weekly / monthly inventory / shipment status reports for various customers as required. This includes participation in meetings pertaining to inventory levels / incoming shipments status.
- Support product allocation and ensure order size optimization.
- Submit invoices to the customers (1 DN = 1 invoice), via email or customer portal / Ariba
- Perform issue, download, and upload invoices to customer portal.
- Coordinate with customer service and sales for incorrect billing/dispute.
- Support audits activities by yearly basis.
- Create debit / credit memo upon receive approval from commercial.
Requirement:
- Diploma or Bachelor Degree’s in any fields
- At least 2 years of experience in order fulfillment management and customer service
- Experience in SAP
- High attention-to-details
- Proficient in MS suites such as MS Excel
- Good communication skills
Reg No: R22104540
EA License no: 94C3609
