JOB DESCRIPTION – IT Senior Systems Operations Engineer
You will be part of the Managed Services team. Your responsibilities include technical administration, maintenance and troubleshooting. You are expected to work with our client to ensure IT Support Services are delivered based on agreed service level definition, much to the satisfaction of both customers & company. Managing customer’s expectation is part of your job scope, which required of you to work closely with external & internal project team members. Additionally, you will mentor a team of systems operations engineers, providing guidance, mentorship, and technical expertise. You are expected to be a fast learner, to acquire technical implementation skill as and when needed due to business requirements. You need to have a strong analytical and problem-solving skill, so as to excel in supporting our customers.
KEY RESPONSIBILITIES
· Mentoring a team of systems operations engineers, providing guidance, mentorship, and technical expertise.
· Monitor condition of server, apps and security measures
· Identify, log and resolve technical problems of the scope (Incident Management)
· Ensure that work is carried out within agreed service levels (Service Request / Incident / Change / Patch Management)
· Respond to site to troubleshoot, diagnose and rectify faults
· Liaise and coordinate the recovery of systems
· Identify potential changes and system improvements for consideration and implementation (continuous improvements)
· Create, maintain and distribute reports of progress to service delivery manager.
· Any other ad-hoc tasks assigned
JOB REQUIREMENTS
· Good knowledge of windows operating systems, Clusters, NLB, or Unix
· Good knowledge of OS Provision, hardening and patching.
· Good knowledge of Solarwinds, Manage Engine.
· Good knowledge of AV solution such as Symantec.
· Good knowledge of cloud platform and virtualization technologies.
· BMC Control-M
· Good server experiences like AD administration & basic networking experiences
· At least 3 years of relevant working experience in infrastructure support is required for this position.
SOFT-SKILLS
· Demonstrated leadership experience, with the ability to mentor and motivate a team.
· Self-driven and must be effective in working both independently and in a team setting, with minimum supervision.
· Good problem solving and logic skills
· Good communication skills (verbal and written) in English
· Excellent customer management skills
QUALIFICATIONS
· Diploma or Bachelor degree in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
· Information Technology Infrastructure Library (ITIL) foundation certification
Functions/Responsibilities:
· Mentoring a team of systems operations engineers, providing guidance, mentorship, and technical expertise.
· Monitor condition of server, apps and security measures
· Identify, log and resolve technical problems of the scope (Incident Management)
· Ensure that work is carried out within agreed service levels (Service Request / Incident / Change / Patch Management)
· Respond to site to troubleshoot, diagnose and rectify faults
· Liaise and coordinate the recovery of systems
· Identify potential changes and system improvements for consideration and implementation (continuous improvements)
· Create, maintain and distribute reports of progress to service delivery manager.
· Any other ad-hoc tasks assigned
Performance Requirements:
· Demonstrate strong knowledge of Windows operating systems, Clusters, NLB, or Unix.
· Exhibit proficiency in OS provisioning, hardening, and patching.
· Show expertise in Solarwinds and Manage Engine.
· Demonstrate good knowledge of antivirus solutions such as Symantec.
· Display strong understanding of cloud platforms and virtualization technologies.
· Experience with BMC Control-M.
· Showcase robust server experience, including AD administration and basic networking skills.
· Ability to mentor and motivate a team.
· Exhibit self-driven qualities and effectiveness in working both independently and as part of a team, with minimal supervision.
· Display excellent problem-solving and logical thinking skills.
· Must possess good communication skills (verbal and written) in English.
· Strong communication and interpersonal skills and be able to build collaborative relationships with both internal and external contacts.
· Demonstrate excellent customer management skills.
Education or Qualification:
· At least a Diploma in Computer Science, Engineering, Information Technology or related discipline from a recognized institution.
· At least an Information Technology Infrastructure Library (ITIL) foundation certification
· At least 3 years of relevant working experience in infrastructure support is required for this position.
