About the role
The incumbent will directly report to a Hub Manager with the key objective of providing customer-focused solutions in support of operational objectives and business development strategies. The incumbent will also indirectly report to the Operational Excellence team, which governs the framework and methodology of continuous improvement projects.
What you will be doing
- Leverage on lean principles to increase operational performance and optimise warehouse resources, creating value for internal and external stakeholders
- Spearhead continuous improvement projects within the warehouse, from process gap identification to solution design and implementation, as well as operational change management
- Support the Operations Manager in the monitoring and analysis of performance data such as KPI and productivity reports, as well as financial data such as billing reports and account P&L
- Partner with the Key Account Manager in business development efforts through maintenance of customer satisfaction and solutioning of value creation opportunities
- Collaborate with subject matter experts from the Innovation, Automation, and Warehouse Management System (WMS) team to implement new technology or fine-tune existing solutions within the warehouse
- Contribute to the Operational Excellence (OpEx) community by sharing knowledge of best practices and new solutions, and participating in technical trainings and focus group workshops
- Support the OpEx core team in OpEx-led events and group collaterals
The successful candidate
- Degree or Masters in Logistics, Supply Chain Management, Engineering, or Business with a relevant specialization
- Awareness and understanding of lean principles and continuous improvement tools
- Strong in data crunching and analysis
- Proficient in Microsoft PowerPoint and Excel (including pivot tables)
- Knowledge in VBA / SQL / database management structure is not necessary but will be a plus
- Comfortable with presenting and communicating with customers and stakeholders within all levels of the organisation
- Good and adaptive team player with strong interpersonal skills
