Roles & Responsibilities
- Holds overall responsibility for the operations department including the administration functions of the department to ensure the operations activities run smoothly and efficiently
- Responsible for the management and development of the operations team, including performance management, training compensation, and resourcing matters
- Leads and manages the day-to-day operations
- Translates the company's strategic plans into defined operational plans
- Defines Key Performance Indicators to monitor operational success against objectives
- Key interface with clients for the operations team and ensures clients' requirements are met in a timely manner
- Develops and manages budget planning to minimise operations expenditure
- Develops leadership / coaching programs to increase operational effectiveness
- Assists top management in setting goals that promote company growth
- Develops operations planning and projects schedules for the operations team daily routing to ensure quality service delivery of clients projects
- Streamlines operations procedures and develops plans to manage turnover and workloads to increase productivity
- Works closely with other departments to promote efficient business optimization
- Ensure team members to have clear defined roles, responsibilities, goals and objectives that will deliver measurable results to the company
- Adhoc project assigned by Managing Director and Stakeholders
Requirements
- Previous working experience as business operations or similar capacity for at least 5 years.
- Bachelor's Degree in Business Administration or related field.
- Experience in beauty and massage industry will be an added advantage.
- Good knowledge of financial analysis and metrics
- Hands on experience in creating reporting and managing budgets
- Excellent organizational and time-management skills
- Outstanding communication and presentation skills
- Excellent interpersonal and leadership skills
