Job Description:
1. Provides leadership and supervision to the Technology Operations team of the client
2. Responsible for maintaining the JIRA tools (JSD, Confluence, Bitbucket, OpsGenie) used to support the daily system operations for both business and technology team
3. Leading the TechOps team to ensure the system performance and reliability through metrics monitoring of tickets
4. Develop and provide periodic (weekly & monthly) sharing of TechOps status dashboard with the Tech team
5. Responsible for all external system integrations and related system operations
6. Responsible for managing external stakeholders engagement in terms of technical issues
7. Required to lead and deliver technical enhancements as part of product roadmap development
8. Support production releases and deployment
9. Responsible to provide technical onsite support to CAG collection centre infrastructure and system (eg. Wifi, O365, laptops, printers etc).
10. Possesses minimum of 5 years of relevant experience.
11. Be familiar with Agile methodology and process
12. Experience in managing a team
13. Proven track record of driving and leading large-scale architectural projects throughout an entire business through to completion
14. Hands-on experience and a comprehensive understanding working within Enterprise Architecture environments
15. Experience within Solution Design & Architecture
16. Experience of all aspects of the software development lifecycle Applications/Digital Agency background working within architecture
17. Experience working within mobile, cloud and infrastructure solutions environments
18. Experience in reviewing and selecting Technical and Applications Architectures solutions
19. Experience of supporting procurement of IT Architecture.
20. Experience of working with 3rd party Technical and Application Architects
21. Knowledge of Cloud technology (AWS or Azure)
22. In depth ITIL Knowledge
23. Proactive Team Player
24. Outstanding analytical skills
25. Exceptional strategic planning and problem-solving skills
26. Ability working within pressurized environments whilst making decisive decisions
27. A good team player who takes initiative
28. Strong in English oral and written communication skills
29. Knowledge of Adobe AEM, SAP Commerce and Mirakl would be highly regarded and an added advantage
