Captain waiter/Waiter supervisor manages the food and beverage service in a hospitality outlet or unit. He/she coordinates all actions involving customers such as welcoming guests ordering delivering the food and beverages and supervising financial transactions. He/she also supervises staff working the floor assigning their work stations and resolving work-related problems. He/she oversees reservations and ensures the shift runs smoothly and may perform administrative tasks such as managing payroll and writing budgets.
Responsibilities
- setting tables with clean linen, cutlery, crockery and glassware
- greeting customers and presenting them with menus and beverage lists
- advising on food and beverage choices
- taking orders for food and drinks and passing order to kitchen or bar staff
- serving food and beverages to clients at tables
- clearing tables and returning dishes and cutlery to kitchen
- presenting bills, accepting payment and operating point of sales machines and cash registers
