The role holder actively works with the global platform leads for Cloud, Connectivity and Workplace systems including, regional Infrastructure team members. Furthermore, he/she collaborates with Service Operations, which provides Workplace & end user support, and with Digital teams to deliver improvements to the Santen Workplace environment. He/She acts in line with and is comfortable with the following tasks and activities:
- Considers and advises solutions from a global perspective, works with an international mindset and incorporates diversity in people and culture into his/her practice
- Assess the business value Cloud and IT Infrastructure and solutions delivery and explains clearly how it benefits Santen in business language
- Performs assessments, reviews and creates plans for improving Santen Cloud and Workplace system solutions
- Creates designs and architecture based on best practice and in line with Santen Enterprise Architecture processes
- Drives external partners and collaborates with Santen internal team to generate requirement specifications in the Workplace systems domain
- Manages projects, end to end, to design, resource and implement new solutions
- Developing business cases or opportunity studies when needed, establishing project plans aligned with Santen business domains expectations
- Reports monthly to manager about KPIs, achievements, risks and challenges within area of responsibilities
- Adheres to GxP guidelines and follows Santen SDLC procedures/practices
IS Strategy and Project Portfolio
- Understand Santen’s business environment, business model and company strategy
- Is one of many drivers of the Cloud and Workplace road-map with Core Infrastructure leadership team
- Understands and builds expertize on Azure, Microsoft 365 and Amazon cloud platforms and supports IT teams to build the right solutions directly
Project Initiation and Execution
- Steers projects to implement new solutions including developing business cases or opportunity studies when needed, establishing project plans aligned with Santen business domains expectations
- Coach project members from project kick-off to closure, so that the project meets its objectives in terms of deliverables, costs, timelines and business value
- Consider the end-to-end approach based on users expectations to provide not only a technical solution but all the change management, communication training and support services needed
- Ensure there are continuous PDCA (Plan, Do, Check and Action) cycles to improve services and solution in place in relations with KPIs and SLAs in place or to be developed
- Ensures smooth transition of IT projects from project phase to operational phase thus supporting regional service operation
Team and domain management
- Execute the budget in respect of its objectives in terms of services to operate, solutions to deliver
- Apply the ITIL principles to the activity to leverage best-established practices and have a standard approach
Stakeholder Relationship and Vendor Management
- Maintain good working relationships with internal stakeholders
- Support his DIT peers / colleagues in charge of business applications to provide the right cloud solutions & advice or solutions allowing them to provide the right applications to business domains
- Manage the suppliers by defining clear guidelines and objectives, relying on KPIs and SLAs in coordination with the governance in place.
- Challenge organization and governance in place to propose and implement improvements
