Responsibilities:
- Manage daily store operations to ensure seamless and smooth customer experience.
- Implement and administer inventory purchasing and receiving procedures.
- Deal with all issues that arise from staff or customers (complaints, grievances etc).
- Manage, apply and ensure Workplace Safety and Food Hygiene & Safety policies and procedures by team members.
- Implement and manage in-store service standards and customer service & rewards systems.
- Manage store equipment maintenance plans.
- Manage the store’s operating budget by overseeing expense control and food purchasing activities in accordance to agreed targets.
- Optimise revenue at store level to meet weekly, monthly and annual revenue targets.
- Manage and oversee Workforce Planning policies for the store, including recruitment of new team members and weekly rostering of the team, in order to enhance existing or optimise available resources as necessary.
- Manage, apply and ensure brand experience & customer service policies and procedures meet audit requirements.
- Conduct orientation and training of team members.
- Conduct performance appraisal of all team members in the store team.
- Any other duties as assigned.
Requirements:
- Min 5 years of relevant working experience in the F&B industry.
- A natural leader, highly communicative to lead and motivate staff.
- Trained eye for detail and customer-centric.
- Ability to work in a fast-paced environment.
- Fluent in English.
- Computer literate.
- Willing to work on rotating shifts, weekends and public holidays.
- 5 or 6 days alternating work week.
