Key Responsibilities:
- Ensure every guest enjoys a consistently exceptional experience from arrival to departure, in line with our commitment to excellence.
- Provide guidance and leadership to our reception team to guarantee the delivery of memorable and flawless hotel experiences.
- Scrutinize and manage the tasks and documentation of reception associates to maintain precision and accuracy in operations.
- Handle responsibilities related to room control and reservation verification, ensuring smooth and efficient guest bookings.
- Play a pivotal role in training and developing new team members to uphold our high service standards
Qualifications:
- Previous experience in a luxury hospitality environment is a plus.
- Strong leadership and communication skills.
- Attention to detail and commitment to delivering outstanding service.
- A passion for creating exceptional guest experiences.
