General Purpose
Key objective of this role is to execute the last mile deliveries. The role will ensure that our last mile service operates effectively to deliver the company’s value proposition at target OTIF levels.
The role is based in the respective regions and reports to the Delivery Operations Manager.
Main Job Tasks and Responsibilities
- Facilitate the delivery process flow from Customer Service enquiry through to final delivery on-board customer vessel, liaising with Customer Service and delivery logistics service providers (LSPs) as required;
- Monitor stock levels with warehouse operators and LSPs. Work closely with the Distribution Planners and Production Planners to ensure stock inventories are maintained at agreed levels (MSLs);
- Co-ordinate with shipping agents and check with Port Authorities for arrival notice of vessels and arrange timely supply to the vessels. Coordinate vessel and truck movements as needed by communicating with agents and customers;
- Maintain vessel schedules to ensure timely lubricant deliveries via barge and truck;
- Ensure that all orders given to Contracted Barges and other 3rd party delivery agents are acknowledged, and all orders are executed timely;
- Ensure that Delivery Receipts are prepared according to Customer PO before they are issued to Contracted Barges and other 3rd Party Delivery Contractor’s to initiate supply;
- Ensure all orders are delivered to customers’ vessels per our value proposition and industry leading OTIF metrics;
- Ensure that for the physical flow of product is correctly mapped on the ERP and delivery information system;
- Reconcile physical balances at the barges and warehouses where applicable every month;To participate in any ad-hoc projects/tasks as assigned.
- Aware of and participate in maintaining and improving organization quality and environmental management systems and processes and the prescribed compliance obligations.
- Understand organization significant environmental aspects and related actual or potential environmental impacts associated with their works.
Education and Experience
- Degree in Maritime Studies, Supply Chain, Logistics, Operations Management, Business or related discipline;
- Minimum 3 years of working experience in marine supply, logistics and operations scheduling, preferably in a multinational environment;
- Experience in cost analysis and logistics optimization, and familiar in using continuous improvement methodologies.
Skills & Knowledge
- Demonstrated track record in meeting prompt/difficult delivery requirements, with a passion for ensuring customer needs are fully met (Customer Focused Mindset);
- Possess an innovative and can-do attitude to continue to evolve operations and meet our ambitious growth agenda;
- Excellent interpersonal skills and demonstrated ability to work as a team member in a fast-paced environment;
- Good contract management skills – experience in contract negotiations with logistic service providers would be highly regarded;
- Ability to develop intimate knowledge of the customers' business and behaviors (including expectations, buying patterns, etc.);
- Sound IT knowledge and ability to appreciate large sets of data for the purpose of analysis;
- Fluent English speaker – other regional specific languages would be highly regarded.
