- Manage bookings, reservations, customizations, and amendments for tours.
- Create and manage sales quotations, tour proposals, and customer itineraries.
- Identify and pursue new business opportunities, generate leads, and close sales.
- Establish and cultivate new sales channels, agent relationships, and partnerships.
- Support the customization of tours, manage tour logistics, and oversee on-the-ground operations.
- Guarantee high-quality service delivery and adherence to operational procedures.
- Recommend and implement improvements to operational and service methods.
- Work with internal and marketing teams to achieve strategic objectives and goals.
- Maintain awareness of industry trends and updates to stay competitive.
- Maintain and strengthen relationships with clients to ensure satisfaction and retention.
- Track and evaluate monthly sales targets, tour volumes, feedback, and customer reviews.
- Supervise and coordinate the sales team’s activities to ensure effective performance.
- Manage administrative tasks related to sales and customer relations.
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