Imagine joining the world’s most beloved brand! Here’s an exciting opportunity to lead an outstanding Operations team and become a key member of our leadership team!
We’re on the hunt for a top-tier talent to enhance our market presence and lead the strategic direction for our Singapore, Malaysia, and Travel Retail Business Unit!
No Relocation Assistance is offered for this position
Core Responsibilities
Leadership and management
- Develop the future strategy for SMTR Operations in line with overall SMTR business plan
- Drive the team motivation, satisfaction and culture in line with company values
- Encourage and develop key talents and secure a strong succession pipeline at all levels of the Operations team
- Set the commercial and organizational direction for LEGO SMTR as part of the SMTR LT, focusing on the Operations team while supporting Sales, Marketing and Finance.
- Represent SMTR within APAC China Operations networks securing strong alignment between regional planning and local execution
- Facilitate strong cross-functional collaboration by mentoring the team on other departments’ work, overall business strategy, industry trends, customer needs etc.
- Keep day-to-day business running and achieving agreed important metrics by monitoring planning, inventory and sales reports
- Control and allocate resources as appropriate and ensure effective cross-training within the team
Functional Responsibility - Demand Planning
- Lead the Demand Planning team and develop business processes to help capture accurate demand signals for the market
- Own local S&OP process which is a critical link between Sales, Marketing and Global Supply Chain; ensuring global & regional demand directions are adhered to
- Manage safety stock and inventories life cycle in local DCs including exit and excess
- Oversee supply and inventory flow to optimise stock availability, minimize exposure and in general secure inventory health
- Overall accountable for SMTR forecasting metrics
Functional Responsibility – In-stocks & Inventory Planning
- Promote collaborative forecasting and ensure close planning alignment with Customer to maximise In-stocks (retail on-shelf availability).
- Oversee the Customer Flow of Goods planning to both optimise Consumer Sales and customer inventory metrics
- Drive a close day-to-day alignment between Sales and Operations teams to both optimise stock flow to individual customers as well as securing a strong overall market approach
Functional Responsibility – Customer Service
- Lead Customer Service team, and work within each customers’ ordering and distribution framework, processing and delivering orders efficient manner and within expected timeframes
- Secure a line of sight between go-to-market strategy, customer and marketing plans to the customers order execution
- Develop and implement Order Management systems and processes to secure workload efficiencies
- Overall accountable for SMTR service metrics
Customer and key vendor contacts
- Build partnerships with local customers and suppliers by focusing on mutual value creation
- Provide outstanding customer service while maximising revenue and reducing supply chain costs by linking regional supply chain developments to customer needs
- Stay connected with Travel Retail customers across the region, making sure that latest distribution requirements are met and LEGO products are always available to consumers in all countries
Self Development
- Invest in staying up-to-date through strong IDP to maximise your career potential within The LEGO Group
Play your part in our team succeeding
Reporting to the General Manager SMTR, Singapore Malaysia Travel, the incumbent will
- Lead a team of 9 individuals across Singapore and Malaysia
- Be Part of the SMTR Leadership Team
- Close collaboration with the regional supply chain operations (SCO) team
- Be Part of the regional E2E operations network (ACON)
Do you have what it takes?
- Heavy focus on seasonal and promotional activities
- Min 10 years’ experience in supply chain, planning or logistics roles
- Proven track record of leading and motivating a team of professionals and delivering on departmental & company goals
- SAP and Advanced Excel preferred
- Strong and proven leadership skills
- Strong ability to lead and manage even under volatile and uncertain situations
- Strategic mentality with focus on swift implementation
- Critical and analytical thinking to find opportunities and risks
- Strong communicator and collaborator Ability to travel interstate and overseas for internal and external business meetings.
- Curious and interest in learning and growing
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here is what you can expect:
Family Care Leave - We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
Research shows that women and people from different minority backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you dream of being a part of our team and you meet many, but not all of our listed qualifications for this role, please apply.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Join the LEGO® team today.
