Job Overview
The Remittance Supervisor will oversee the daily operations of the remittance department, ensuring the smooth and accurate processing of remittance transactions. This role requires a keen eye for detail, strong leadership skills, and extensive knowledge of the remittance industry.
Key Responsibilities
· Ensuring compliance with remittance regulations and company policies.
· Monitor daily remittance activities to ensure timely and accurate processing.
· Conduct regular audits and reviews of remittance processes to identify and mitigate risks.
· Develop and implement policies and procedures to improve operation efficiency.
· Handle escalated customer inquiries and resolve issues promptly and effectively.
· Maintain up-to-date knowledge of industry trends and regulatory changes.
· Collaborate with other departments to streamline operations and improve customer service.
What we look for in you
· Bachelor degree in Finance, Business, or a related field.
· Minimum of 3-5 years of experience in the financial services industry.
· Strong understanding of AML, KYC, and other regulatory requirements.
· High attention to detail and strong analytical abilities.
· Good communication and customer service skills.
· Ability to work under pressure and meet tight deadlines.
· Fluency in both English and Chinese (to communicate with Chinese-speaking clients and partners). Additional Asian language would be a plus.
