Responsibilities:
- Strategise and develop execution plans for the team to deliver brand, sales and service goals and targets
- Collaborate with management to develop budget and evaluate business financial performance regularly
- Build a CRM programme for the team to establish rapport and cultivate relationships with customers
- Monitor merchandising presentation and visual display
- Develop and ensure follow-through on a service recovery framework for crisis management
- Ensure business continuity management in retail operations
- Supervise, train and plan succession for employees in customer service, interior styling, sales, service and visual merchandising
- Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals
- Manage all controllable costs with a view to maintaining profitability
- Work with back of house team including Marketing to ensure the smooth running of store operations and campaigns
- Assist in researching and developing market opportunities and plans, understand market requirements, identify market trends
- Ensure the store remains clean and presentable at all times
- Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service
Requirements:
- Diploma or Degree in Business Management, or any related field
- 3 – 5 years of retail experience
- Knowledge of retail management and procedures
- At least 2 years of experience in managing a team
- Have furniture experience
- Able to work shift, as at least 1 weekend is required per week
For consideration, kindly submit your CV by clicking “APPLY NOW” or text +65 8124 8100 for confidential discussion.
*Only shortlisted candidates would be notified**
MTC Consulting Pte Ltd | 15C7752
EA. Registration No.: R22106909 | Fiona Jayne Yong Yee Wen
