Job Objective:
- Support customers, address enquiries and facilitate transactions to cater to customers’ needs (process sales orders)
Core Responsibilities:
Account Management
- Build relationships with existing customers by understanding their needs and assisting with their queries
- Manage customer orders and communicate requirements to internal stakeholders (Supply Chain, Operations, Finance, Quality Assurance, Logistics, Product Development)
- Update customers of the status of shipments, monitor their credit terms and assist with the collection of payments
- Receive all customer-supplied items delivered to the plant, and arrange delivery or self-collection of products
- Plan material schedule for key private label customers
- Prepare costing, quotations and administrative duties of the Business Development department
- Verify and endorse purchase orders and process sales orders
- Analyse customer order history, monitor repeat orders, take actions to understand situation and alert the Business Development Manager/Senior BD Executive on follow-up actions
- Manage SAP B1 system and update relevant information (orders) for production and internal stakeholders
Job Specifications:
Minimum education qualifications:
- Diploma in any discipline
- Bachelor’s degree in any discipline an advantage
Minimum years of experience:
- 2 years of relevant experience in Business Development for diploma or degree holders
- Previous sales / customer service / telesales experience will be a plus
Key job-specific competency requirements:
- Proactive in building relationships and proposing solutions
- Highly meticulous and able to meet tight deadlines
- Good interpersonal skills
- Good analytical and problem-solving skills
