We are looking for a hardworking and meticulous go-getter to join us as a Product Management Intern. In this role, you will have the opportunity to work across product development teams and drive our product development processes.
Responsibilities
- Work closely with Product, Quant, and Development teams to build operational processes (e.g., monitoring, escalation alerts, etc.) from the ground up
- Product Monitoring
Utilize appropriate tools / alerts to monitor the health of our internal systems
Identify gaps in existing monitoring processes / recommend new tools to build
Ensures all services run smoothly and trigger the right level of actions should certain threshold be reached - Escalate any issues promptly to the relevant team to investigate Product Launches
Support the product managers and contribute to all aspects of a product launch, ranging from setting up new monitoring scripts / alerts
Guarantee operational excellence in every product launch - Customer Support
Follow up promptly with customer requests raised and coordinate with all relevant teams to provide response
Provide customer feedback to the Product Managers on their experience
Provide adequate level of explanations and documentation to the customer - Onboarding
Drive the onboarding process end to end and ensure each new user is onboarded within set time frames.
Ensure onboarding for every new user is smooth and find ways to improve it.
What you’ll need
- A good understanding & genuine interest in the DeFi space
- A creative problem solver, with a can do attitude
- Highly motivated and proactive; excited to work in a fast paced, autonomous environment
Company Description
Treehouse Labs is dedicated to building products that empower the world to confidently navigate digital assets. We are the builders behind Treehouse Protocol, a decentralized fixed income layer, and TRHX, a professional arm dedicated to digital assets research and powerful portfolio management tools. We tackle ambitious projects that provide infrastructure, data, and standards enabling everyday investors and institutions to invest in digital assets with confidence and push the boundaries to introduce innovative products into the decentralized finance ecosystem.
Join us as we build the future of digital assets at www.treehouselabs.xyz.
