About the job
Lead and manage a group of area/cluster managers to deliver business plan and KPIs within budget. To be accountable for overseeing the clusters of stores to ensure activities are effectively carried out. Administration aspects through co-ordination and correspondence with the respective HQ support departments to ensure effective communication and uniformity of instructions amongst all stores.
Responsibilities:
- Involve in the analysis and forecast of market trend to assist stores to stay ahead of competition.
- Participate in establishing and executing Company policies, procedures, promotions and guidelines to entail operational efficiency.
- Provide clear direction, guidance and leadership to the Area/Cluster managers under his/her care.
- Delivering strong effective communication regarding key KPIs either in written or verbal format
- Collaborate with support departments to ensure all corporate strategies, directives and promotions are effectively thought out before being implemented and executed with excellence at stores to achieve operations effectiveness.
- Work closely with support departments to identify potential areas of concerns with regards to promotions executions and opportunities
- Train and develop team members in established techniques and skills, procedures and company policies to reach a higher level of efficiency
- Conduct routine supervision to ensure all corporate strategies and directives are implemented and well executed at the stores.
- Involve in strategic planning in areas on store refits, new store opportunity as well as merchandise displays.
Requirements:
- Tertiary education in Business Administration, retail operation management or related disciplines
- At least 5 years of experience in managing retail sales and operations of global retail brands.
- Strong business acumen with aggressive sales and consumer approach to managing business and improving processes.
- Strong analytic skills, resourceful, meticulous
- Excellent people management, communication and interpersonal skills
- Possess leadership qualities
- Resourceful with a positive attitude
- Confident with a high level of self-drive, integrity and professionalism
- Strong level of judgement
- Proficient in MS Office
- Sound knowledge in the retail industry, government regulations on consumers protection act etc
- Strategizing and planning skills
- Feedback skills
