Position Summary
The Retail Manager will be responsible for overseeing all aspects of store operations, driving sales growth, ensuring excellent customer service, and maintaining a high standard of store presentation. This role requires strong leadership skills, a customer-focused attitude, and the ability to manage and motivate a team to ensure the overall profitability of the retail division.
Key Responsibilities
Strategic Planning and Execution
- Develop and execute comprehensive retail strategies to drive sales, market share, and profitability
- Align retail objectives with overall business goals and market trends
- Identify and capitalize on new business opportunities and expansion possibilities
Store Operations Management
- Oversee daily store operations to ensure smooth and efficient functioning.
- Manage opening and closing procedures.
- Ensure compliance with company policies, procedures, and standards.
Sales and Profitability
- Drive sales and meet or exceed sales targets.
- Monitor and analyze sales performance and financial metrics.
- Develop and implement strategies to increase store revenue and profitability.
Customer Service
- Champion a customer-centric culture across all stores.
- Implement initiatives to improve customer satisfaction and loyalty.
- Handle customer inquiries, complaints, and feedback professionally.
Marketing and Promotions
- Work closely with the marketing team to develop and execute promotional campaigns.
- Analyze the effectiveness of marketing initiatives and adjust strategies accordingly.
- Ensure consistent brand messaging across all retail locations.
Team Leadership and Development
- Lead, mentor, and develop a high-performing retail team.
- Conduct regular performance reviews and provide constructive feedback.
- Foster a positive and motivating work environment.
Inventory Management
- Oversee inventory control and management.
- Conduct regular stock audits and ensure accurate stock levels.
- Coordinate with suppliers and manage stock replenishment.
Visual Merchandising
- Ensure the store is well-presented and visually appealing.
- Implement visual merchandising standards and guidelines.
- Organize and execute promotions and displays.
Compliance and Safety
- Ensure compliance with company policies, industry regulations, and safety standards.
- Conduct regular auditors and inspections to maintain high standards of operations.
Requirements
- Bachelor’s degree in Business Administration, Retail Management, or a related field.
- Minimum 5 years of experience in retail management, with at least 3 years in a leadership role.
- Proven track record of driving sales growth and improving store performance.
- Strong leadership and team management skills.
- Excellent communication, negotiation, and interpersonal skills.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
