Sales Manager

MANAGEMENT OF BRANCHES' OPERATIONS

1. Manage the daily operations of the Branches including but not limited to;
2. Develop and implement strategies to achieve branch’s sales targets
3. Supervise, lead and motivate team members to achieve and maximise branch’s sales targets
4. Conduct daily briefings to inform team members on updates where applicable
5. Handle all service recovery cases including refund and complaints and resolve all complaints, feedback, verification and inquiries in the upmost efficient, effective, satisfying and timely manner in accordance to the Company’s standards and procedure
6. Investigate and evaluate all relevant information pertaining to branch’s operational incidents and/or accidents and prepare detailed report for the necessary customer’s reply, internal investigation and/or insurance claims etc
7. Manage the sales register and ensure accurate recording of purchases of treatment, services and products
8. Ensure the proper upkeeping of branch’s records and details of customers’ purchases of treatment, services and products
9. Prepare Monthly Sales and service reports for Management
10. Inventory Management – Ensure accuracy of stock levels, transactions and placement of orders and proper storage and maintenance of stock
11. Manage budget and forecast planning for branch
12. Provide all general records, data, statistics and any reports as required by the Management
13. Ensure compliance and performance of all initiatives, directives and instructions from immediate supervisor and Management team within stipulated timeline and ensure alignment to overall business strategies
14. Ensure compliance of all company’s policies, procedures, rules, regulations, systems and standard operation procedures
15. Disseminate all corporate information and organize explanations in an efficient, clear and accurate formats and manner to all team members
16. Plan and manage the work schedules of team members
17. Prepare Sales Commission for team members
18. Coach, motivate and provide support to team members to create positive, productive and prosperous working environment
19. Supervise and monitor team members’ work performance and make recommendation for the necessary improvement, corrective measures and actions.
20. Be the bridge between the team members and HR / Management to surface any staff issues and propose viable solutions with the objective of improving staff productivity and increase staff retention levels
21. Keep abreast of critical market trends, intelligence, movement development which may impact the industry and provide feedback and/or make recommendations to improve the overall performance of the Company

LEARNING & DEVELOPMENT

1. Design training materials in accordance to brand standards and current offerings
2. Design sales kits and conduct regular sales training to increase product and appointment conversions for new/existing customers.
3. Provide training and demonstration to update team members on the Company’s new launches on treatment, products and services.
4. Train and mentor new hires on their On-Job-Training (OJT) programme
5. Evaluate and identify gaps in team members’ skillset and provide re-training and/or recommend training programmes where applicable
6. Participate actively and engage in all internal and external upgrading, training and re-training programmes relating to the latest beauty trends, techniques, technology and skills upgrading.

CUSTOMER SERVICE

1. Proactively provide after sales support and attend to customers queries / complains when necessary to maintain long term relationship and to ensure repeated business from existing customers
2. Build good rapport and ensure customer satisfaction

MARKETING & PROMOTION

1. Conduct research on the latest beauty trends, techniques and technology and work with Marcom to develop and implement marketing and advertising strategies
2. Support Marcom team in all marketing initiatives and carry out marketing and promotional campaigns such as new product launches, trade fairs, corporate events, special programmes, workshops, events and roadshows

Requirements:

• 1 - 3 years of supervisory experience in a beauty and wellness environment
• Good leadership skills and able to motivate team to achieve sales targets
• Relevant retail sales experience with proven sales track record
• Customer-oriented with a positive attitude and initiative
• Good interpersonal and communication skills
• Willing to work retail hours