Job Description:
- Monitor teams assigned projects to insure they are completed on time.
- Must be able to execute all assigned projects quickly and efficiently with a sense of urgency.
- Responds to customer inquiries regarding technical issues and manage escalations.
- Troubleshoot and resolve trouble tickets related to technical difficulties with hardware and software.
- Support laptops, desktops, tablets, smartphones telephony devices, printers, conference room equipment, infrastructure computing, Cisco Telepresence.
- Monitor Service Request support for HW, SW installations, moves, adds and etc. at clients site.
- Able to lead a team of desktop engineers in handling all operational / escalation issue and all incidents.
- Handle customer’s complaints and ensure customer satisfaction during closure.
- Coordinate activities related to the desktop environment with other IT teams including testing, change management, evaluations, and implementation.
- Perform monthly operation review & trend analysis.
- Support onsite and offsite meetings.
Job Requirements:
- Major in Computer Science or any technology degrees.
- At least 3-5 years’ experience.
- Good customer service and interpersonal skills.
- Basic understanding of TCP/IP protocols and networks is required.
- Ability to work in a team environment.
- Communicate clearly with technical and non-technical audiences, both verbally and written.
- Strong organizational skills and ability to prioritize tasks among many competing requests.
- Professional attitude and demeanour.
- Must possess an in-depth knowledge of PC software and hardware for both desktop and laptop machines, with additional knowledge in the Mac area being a plus.
- Must have a good understanding of web conferencing and mobility technologies and an understanding of audio-visual equipment as it relates to PC/Mac platforms.
Applicants with more years of relevant experience may be considered for senior roles.
Pls send in your updated resume stating past experiences, reasons for leaving, current and expected salaries to [email protected]
