Position summary statement:
The Guest Room Team Leader is full conversant with all housekeeping operations and procedures. He/she is responsible for assigning and supervising the activities of room attendants to ensure that guest rooms and service areas are well maintained for the comfort of guest.
Primary Responsibilities:
· Establishes standards and procedures for work of housekeeping associates.
· Supervises, trains and retrains Housekeeping Associates.
· Conducts orientation training and in-service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
· Schedule and carry out periodical cleaning programs.
· Inspects apartments assigned to them for maintenance and cleanliness.
· Follow up on outstanding maintenance.
· To pay special attention to VIP apartments and residents.
· Pays special attention to sick residents.
· Advises manager, desk clerk, or admitting personnel of rooms ready for occupancy.
· Attends associate meetings to discuss company policies and patrons' complaints.
· Investigates complaints regarding housekeeping service and equipment and takes corrective action.
· Makes recommendations to improve service and ensure more efficient operation.
· Counsel, motivate, train and discipline employees when necessary.
· Daily checks to ensure no linen or equipment abuse.
· Immediate reporting of any damage to furniture, fitting and equipment.
· Performs cleaning duties in cases of emergency or staff shortage.
Other Responsibilities
· Support and uphold the company mission, vision and values.
· Ensure usage of Pan Pacific corporate policies of business conduct.
· Comprehend company’s (corporate) and property’s business.
· Demonstrate and is perceived as a role model for:
· Ability to deal with operational complexities
· Innovative thinking
· Professional maturity
· Service mindset
· Project management skills
· Development of people relations
· Communication effectiveness
· Infocomm Technology – Usage of Mobile Devices
· Understand the macro operations of all other operating department within the property.
· Measure the impact of people management on company’s performance.
· Ensure that there is effective internal communication on a daily basis for maximum productivity and satisfaction through:
· Daily stand ups, circulation of needed reports, industry information, Orientation
· Manage, assist and discipline associates with particular emphasis on mid to upper management, to ensure a professional business environment is conducted in each department.
· Possess good understanding of all competencies within the department, so as to expertly lead, motive and develop the teams.
· Proficiently co-ordinate employment and consultancy agreements.
· Support internal best practices.
· Inspire associates to perform their work scope with a high level of quality and integrity.
· Participate in property-sponsored community events, career fairs, etc.
· Maintain highest standard of professionalism, ethics, grooming and attitude towards guests, clients and other associates.
· Maintain professional business confidentiality as required.
· Perform related duties and special projects as assigned.
· Workplace Safety & Security
· Ensure that master key is accounted for
· Briefing of staff on common causes of workplace injury
